Financial Services

Operational resilience expert at Escalate Consulting
Regulated or Not — Disruption Demands a Response

Resilience for Financial Services

From Compliance to Confidence

Business Resilience for Financial Institutions

The financial services sector faces rising expectations from customers, regulators, boards and shareholders. Whether you’re an APRA-regulated entity or a fast-moving fintech, resilience matters. Escalate Consulting supports banks, insurers, super funds, and non-regulated providers to build practical business continuity, operational risk, and crisis response capability.

Resilience for Financial Services

Navigating Risk and Regulation in a Changing Sector

Disruption in the financial services sector can have widespread consequences impacting customers, confidence, and compliance. Regulators, clients, and business leaders now demand stronger evidence of resilience, faster recovery from outages, and greater accountability when things go wrong.

Escalate Consulting supports financial institutions to:

  • Meet APRA requirements (CPS 230, CPS 232, SPS 232)
  • Prepare for disruptive events from cyber and third-party failures to outages and data loss
  • Demonstrate maturity and capability to Boards, clients, and auditors
  • Integrate business continuity, crisis and risk response
  • Deliver practical outcomes, not just paperwork

How We Help

CPS 230 & CPS/SPS 232 Compliance Support
  • Gap analysis, uplift planning, and roadmap delivery
  • Critical operations and tolerance setting
  • Business continuity uplift and service provider risk integration
  • Testing programs and executive reporting
  • Assistance preparing Board documentation and regulatory submissions
Business Continuity Planning
  • Develop and test continuity strategies aligned to your operations, systems, and customer obligations
  • Conduct BIAs and define Recovery Time Objectives (RTOs) and Maximum Tolerable Period of Disruption (MTPDs)
  • Support plan alignment across business, technology, and third parties
Operational Risk & Resilience
  • Build or uplift Operational Risk Management Frameworks (ORMF)
  • Support implementation of risk processes linked to continuity, crisis, and incident management
  • Help clarify roles, ownership, escalation and accountability
Crisis Management Frameworks
  • Design and test crisis structures, roles, and escalation protocols
  • Develop crisis communication plans and executive decision tools
  • Deliver simulations that test real response in real time
Testing & Assurance
  • Tabletop exercises for continuity, crisis and cyber
  • Scenario testing aligned to Board-approved risk appetite
  • Evidence-based outputs suitable for Board, Audit or regulator review

Who We Support

We work across the full spectrum of financial services, including:

Whether you’re ASX-listed, APRA-regulated, or operating with lean governance. We tailor our support to fit.

Escalate Consulting team facilitating crisis simulation exercises for business continuity

Your Outcomes

  • Stronger operational resilience and continuity capability

  • Clear evidence of compliance and response readiness

  • Confidence at Board, Executive and Audit levels

  • Reduced risk from third parties and technology disruption

  • Teams that know what to do and how to do it

In Finance, Disruption Isn’t a Hypothetical. It’s a Matter of Time.

Whether you’re preparing for compliance or simply building a more resilient institution, Escalate Consulting will help you do it properly without overcomplicating what needs to be clear.

Let’s build continuity, capability, and confidence in your response.

Call us 1300 064 410
Escalate Consulting professionals collaborating on business continuity strategy
why choose us

Why Escalate Consulting?

  • Deep Regulatory Insight – Supporting APRA-regulated institutions across CPS 230, CPS 232, SPS 232 and beyond
  • Non-Regulated Doesn’t Mean Low Risk – We support fintechs and niche players to meet client, contract, and investor expectations
  • Structured, Scalable Support – From full program uplift to targeted capability reviews
  • Trusted Across the Sector – Partner to financial institutions big and small
  • Clear, Executive-Ready Outputs – No fluff, just practical resilience, backed by documentation that stands up to review
Escalate Consulting providing expert guidance on insurance risk assessments and continuity strategy for businesses