
Post-Incident Review & After Action Review
What We Review
We support reviews following a wide range of events, including:
- Cyber incidents
- Natural disasters
- IT outages and infrastructure failure
- Critical service disruption
- Emergency management or crisis activations
- Data breaches or privacy events
- Activations under your Business Continuity or Crisis Management Plans
We work with your internal review team or lead the review end-to-end, based on your capacity and preference.
Our Approach
Escalate Consulting conducts independent, structured reviews that focus on outcomes, not fault. Our review process includes:
Timeline Reconstruction
We recreate the event timeline to understand what happened, when, and why. This creates a factual basis for reflection and insight.
Stakeholder Interviews
We facilitate one-on-one and group interviews with responders, leaders, and key support teams—drawing out actions, decisions, challenges, and observations.
Thematic Analysis
We analyse findings across key areas such as communication, escalation, decision-making, coordination, technology, and external engagement.
Structured After Action Review (AAR) Workshops
We facilitate AAR workshops using proven methodologies to encourage honest discussion, highlight good practice, and agree on forward actions.
Reporting & Recommendations
We provide a clear written report outlining strengths, improvement areas, and prioritised recommendations—ready to present to executives, boards or regulators.
Deliverables
You’ll receive:
We also provide guidance on integrating insights into updated plans, frameworks, and training where required.
Why Escalate Consulting?
- Independent & Objective – Our team brings clear eyes and lived experience—not internal bias.
- Structured Methodology – We follow proven AAR processes, grounded in ISO 22361 and best practice response frameworks.
- Respectful & Safe Facilitation – We create a constructive space for reflection, not blame.
- Practical Outcomes – Clear, actionable recommendations you can implement quickly.
- Cross-Sector Experience – Supporting reviews across utilities, government, healthcare, finance, education and critical infrastructure.

