Crisis Management Planning
At Escalate Consulting, we help organisations build a structured, practical and scalable approach to crisis management. Our Crisis Management Planning services ensure your business is prepared to respond decisively when it matters most.
Drawing from ISO 22361:2022 and years of real-world experience, we help you define your leadership model, escalation process, team structure, and the documentation and tools required to manage a strategic crisis.
Whether you’re starting from scratch or uplifting an existing capability, we work with you to develop a Crisis Management Plan that reflects your risk profile, operational environment, and leadership expectations.
What is a Crisis Management Plan?
A Crisis Management Plan outlines how your organisation will lead, coordinate and communicate during high-impact events. It provides clear activation and escalation pathways, defines strategic roles and responsibilities, and sets expectations for information management, situational awareness, and decision-making under pressure.
More than just a document, the CMP provides the structure and rhythm to bring people together and lead effectively during uncertain, high-stakes situations.
Escalate Consulting follows a proven methodology to ensure your CMP is practical, effective and aligned with best practice:
Our Approach
Crisis Framework Design
We define the leadership structure, team roles (including Crisis Leader, Legal, Comms, Ops, HR and Risk), and interface points with operational teams and the Executive.
Activation & Escalation Protocols
We work with you to establish clear triggers, thresholds and escalation criteria ensuring strategic involvement is timely, appropriate and consistent.
Meeting Rhythm & Decision-Making Support
We incorporate standardised agendas, decision logs, situation reporting templates, and key message structures to support effective crisis meetings.
Integration with Business Continuity & Emergency Response
Your CMP is designed to complement and connect with existing Business Continuity and Emergency Management arrangements ensuring seamless escalation.
Crisis Communication Linkages
We ensure the Crisis Management Plan supports your communications team by setting clear roles, expectations, and alignment points for message approval and media engagement.
